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A new age financial institution, with almost decade long experience, providing robust risk management services through collections, spearheading loan book growth for clients and imparting financial literacy to end beneficiaries. The firm currently has 5000+ experienced professionals, catering to 20+ Banks and NBFCs to mitigate risk and increase loan sourcing with robust technology usage and high end monitoring tools.

Why choose us?

VGM focuses on delivering quality, efficiency, and value. Thus, 5,000+ professionals work together as one unit with dedication and passion.

Pan India Presence

VGM has BPO call centers located at Kolkata, Bhubaneshwar, Guwahati, Noida, Bangalore, Chennai, Pune and Mumbai, that cater to the entire nation. The tele-calling professionals work alongside a team of field executives, spread across 25+ states covering 80% of the country’s pin codes.

Tech Driven Process

VGM provides services through a tech integrated process, which involves Salesforce based tools and an Auto Dialer system. Real-time data management and analytics provide real-time access to progress.

Multi-Lingual Team

VGM has specialised tele-calliing professionals who can communicate in 12 different regional languages across the country. Professionals in the BPO tele-calling facility are trained to effectively communicate and negotiate along with DRA certification as per RBI guidelines.

Hybrid Collection

VGM provides collection services both through tele-calling professionals and on-field executives under one umbrella. This hybrid mode of collection enables VGM to be a one stop solution for lending institutions.

VGM Excellence Centre

Numerous Training and Educational initiatives are being taken at our VGM Excellence Centre. Training programs ranging from Basic Banking and Finance Trainings to Soft Skills and Leadership Development Programs, as well as Employability and Digital Skills are being conducted for our in-house employees (approx. 5000) as well as to external clients such as UCO Bank and Paschim Banga Gramin Bank. We are also proud of our PBSSD initiative where we conduct rigorous Training for 420 hours covering RBI Mandate, Debt Management and Recovery process and all necessary Soft Skills, to the youth of West Bengal and offer them employment opportunity as well. Multiple Batches of Trainees have already been Trained and Employed successfully.

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Amount recovered every quarter

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Loans cases disbursed every quarter

Major Clients